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10 vital habits of client service ninjas

To grow successful careers in services firms or deliver to your internal ‘clients’ in a world class fashion, we have to recapture and relentlessly implement an attitude sadly missing from many in business today. Without it, we will fail. Here it is, and the 10 Vital Habits of the very best professionals I know.

Winning clients is far easier than keeping them. Chuck Porter, the founder of iconic agency Crispin Porter Bogusky, told the 2010 Cannes Creativity Festival his secrets to building a great agency. “Hire Client Ninjas” was a key point: talented executives who live and breathe delivering outstanding service and value to the client. Keeping clients is the key to building a big business.

Here’s how to do it.

Three words to win ‘most boring thing in life’ contests

Guaranteed you often help create the most boring experience any human can be forced to endure. Here’s what it is, and also three words that will solve this forever.

Watching a two hour music concert of four year olds you’re not related to? Reading ancient ‘Knitting Weekly’ magazines in the doctor’s waiting rooms? Watching grass grow? None of these compare to what you make your colleagues and clients suffer when you, quite simply, bore their socks off. How do you do it? Same way I do.

By giving mind-numbingly boring presentations. Come on now – you know you do it. But fear not! Help is at hand. Here’s the one sure-fire way to guarantee yours will be the presentation everyone wants to turn up to!

More ‘sexing up’ client relationships proven tips

In a previous post I outlined how client relationships often get stale, and offered 5 great ideas to ‘sex it up’ a bit. Here are five more proven ideas to put some spice back into relationships that have kind of got a bit staid and boring, for all.

The magic of the early days dwindles. You start taking each other for granted. You don’t tell them you love them. You get a bit fat and lazy.

Danger! This is when competitors put on that little black dress, apply the make-up and start winking at your client across the bar. This is a high risk time, so take action fast to spice up the relationship. To ensure clients keep coming home to you when competitors wink at them, follow these five proven relationship ‘sex it up’ actions right now.

Six proven steps to creating raving fans

The only thing worse than being talked about is not being talked about. I think it was Oscar Wilde who said it. And how true this is in business, so long as that talk is all positive.

Positive word of mouth about you from existing clients is the most potent weapon to winning new work and influence. But if you stuff up, and that word of mouth is negative, the impact can be devastating. Here’s six proven steps to creating raving fans, and to ensuring detractors are few and far between.

If you meet a client’s expectations of performance, they will tell one other person about you and about being satisfied. Exceed their expectations and they will tell five others. Not meet their expectations and they will tell ten. Yes- ten! The consequences of poor performance are massive! So follow these Six Proven Steps To Creating Raving Fans.