To grow successful careers in services firms or deliver to your internal ‘clients’ in a world class fashion, we have to recapture and relentlessly implement an attitude sadly missing from many in business today. Without it, we will fail. Here it is, and the 10 Vital Habits of the very best professionals I know.
Winning clients is far easier than keeping them. Chuck Porter, the founder of iconic agency Crispin Porter Bogusky, told the 2010 Cannes Creativity Festival his secrets to building a great agency. “Hire Client Ninjas” was a key point: talented executives who live and breathe delivering outstanding service and value to the client. Keeping clients is the key to building a big business.
Here’s how to do it.