“Is it ever ok to lie to a client?” I asked this of close to a thousand professional services executives on a recent ‘How To Delight Clients” road show, and was surprised by the overwhelmingly consistent response.
Will it surprise you? Read on…
In training executives with aspirations for successful long-term consulting careers, it’s a question best discussed and answered early, openly and fully. That’s why we asked it on the road show. And that’s why I thought it worthwhile raising on Wrestling Possums.
Getting it wrong can spell disaster, so learn the lesson early- and share it, often.
Here’s the overwhelmingly consistent response from the almost one thousand people I’ve asked.