Tag Archives | ninja

5 Golden Rules For A Longer And More Vibrant Career

I’m 52, and usually the oldest guy in the room whenever I meet with colleagues at or our industry more broadly. How has this happened? How have I survived and prospered in a so-called ‘young person’s industry’? Here’s the answer, in 5 simple Golden Rules. They worked for me. Will they for you?

First, not a rule. Just a reality. To survive in business and ensure your career keeps evolving and remaining relevant, you have to work on yourself as a project. You have to work harder on yourself than you do on your job. Seriously. Get very serious about yourself and working on improving and developing yourself.

The Ice Pick, The Taxi and Getting Wet- A Lesson In Outstanding Client Service

We have just trained 1,000 of our people across Australia on how to deliver outstanding client service. Suddenly, I was reminded why this is insanely valuable – and by getting it wrong, we (and you) won’t survive in business. Read on or risk oblivion. Here’s why.

CEO Mike, Director Dave and I are obsessed with the critical importance of delivering outstanding service to our clients. So we designed a brilliant five hour training session- filled with stories of getting it wrong, and getting it right. It’s time consuming to roll out, as we lead the sessions 100% ourselves. We do occasionally question: “Is this a ‘nice to do’, or is it a critical imperative, and right for us to be devoting so much time to?”

Yesterday I got reassurance. It’s mission critical. Here’s why. And it relates perfectly to what Harold Burson told me 30 years ago, and there’s a great story to prove the point: