It’s more than 35 years since my dear friend Shandy departed this world, aged 9. I am reflecting today how Shandy would have been a triumph at business, because he knew the essence of the first and most critical ingredient to success. Do you know what it is? Shandy did. And he was a dog. Read on.
I was grumpy last week.
After almost three weeks of traveling, I was back in Sydney, desperate to spend time in the office. Instead, I had to depart home early for a 1.5 hour freeway peak hour crawl west to visit for the first time the warehousing facility of a hugely successful logistics business we’d invested in (a critical step in delivering outstanding merchandising solutions capabilities to clients). We eventually arrived. I walked gloomily into reception when, suddenly, my spirits lifted. I began to feel excited about the five hours ahead. Because greeting me by name, beaming, was the most welcoming person I’d ever met. She knew my name, made me laugh, offered coffee, sat me down, explained the plot, and generally made me feel totally at home, and wanted.
Joy (that’s her name), you see, has become expert at the very first and most critical ingredient to success. So much so that she wears this capability as a badge of honor. Joy has become expert in this one key skill: